Casino-Mate Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Casino-Mate. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Casino-Mate website, related services, games, promotions and account features. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with them, you must not use the website or its services.

Contents

Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be made available where relevant and form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific promotion or game rule, the specific rule may apply to that activity.

You are responsible for checking the current version of these terms before using Casino-Mate. We may update, amend or replace these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational practices. Continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must be legally permitted to use online gambling services in your location. You must also meet any applicable minimum age requirement. Casino-Mate must not be used by anyone who is underage, prohibited from gambling, subject to a relevant exclusion, or otherwise unable to enter a legally binding agreement.

You are responsible for confirming that your access to and use of Casino-Mate complies with the laws that apply to you. You must not use the website where online gambling is unlawful or restricted. We may limit or refuse access where we reasonably believe that use may breach applicable law, these terms or our responsible gambling requirements.

Account information and security

Where an account is required, you must provide information that is accurate, current and complete. You must update your details if they change. We may ask you to confirm your identity, age, location, payment information or source of funds before allowing particular activities, processing transactions or completing account reviews.

You must keep your login details confidential and take reasonable steps to prevent access by another person. You are responsible for activity carried out through your account unless you promptly tell us that your account may have been accessed without permission. You must not sell, transfer, share or allow another person to use your account.

Only one account may be used by a person unless we expressly permit otherwise. We may suspend, close or restrict duplicate, inaccurate, inactive or misused accounts. We may also refuse registration or request further information where necessary for security, compliance or responsible gambling purposes.

2. Deposits, wagering and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment information must be accurate. We may reject, reverse or investigate transactions where a payment appears unauthorised, irregular, fraudulent or inconsistent with these terms.

You should only deposit money that you can afford to lose. Deposited funds are intended for participation in the available services and must not be used for unlawful purposes. We may apply transaction checks, account limits, verification requirements or other controls in accordance with our procedures and applicable obligations.

A wager is normally treated as accepted when it has been recorded by the relevant system. You should check that the details of a wager are correct before confirming it. We may cancel or void a wager where there is a clear error, a technical failure, suspected manipulation, a breach of these terms or another valid reason recognised by the applicable rules.

Game results, settlement records and account balances may be determined by the information recorded in our systems, subject to correction of an obvious error. If a technical or operational issue affects a game or transaction, we may suspend the affected service and take reasonable steps to correct the issue. We will not knowingly retain funds credited solely because of an obvious error.

Withdrawal requests may be subject to identity checks, payment checks, account review and any applicable game or promotion conditions. The available withdrawal methods, processing requirements and minimum or maximum amounts may vary. We do not promise a fixed processing time where checks or third-party payment services are involved.

You remain responsible for any taxes, fees or reporting obligations that may apply to you. You should obtain independent financial or tax advice if you are unsure about your obligations. We may retain or recover amounts where required to correct an error, comply with law or address a payment dispute.

3. Promotions, responsible gambling and prohibited conduct

Promotions and offers

Promotions, bonuses and other offers are subject to the terms shown with the relevant offer. These may include eligibility conditions, expiry dates, wagering requirements, game restrictions, account limits and withdrawal conditions. You should read the full promotion rules before accepting or using an offer.

Unless the promotion rules say otherwise, offers are limited to one per person, household, device, payment method or other qualifying group. We may withdraw, change or refuse an offer where there is suspected abuse, an error, multiple accounts, collusion, automated activity or a breach of the promotion rules. We may remove promotional benefits and adjust an account balance where an offer has been obtained or used improperly.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget before playing, avoid chasing losses and never gamble with money needed for living expenses. Take regular breaks and stop if gambling is causing stress, conflict or financial difficulty.

Casino-Mate may provide account tools and support options designed to help you manage your play. These may include deposit or wagering limits, time reminders, cooling-off periods, activity information or self-exclusion options. The availability and operation of these tools may depend on the service and applicable requirements. A limit may not immediately affect transactions already processed before it was applied.

If you believe gambling is becoming difficult to control, stop playing and seek support from an appropriate gambling-help or health service in Australia. You may also request a restriction or closure of your account. We may take steps to prevent access where we identify a responsible gambling concern, and we may ask for information before considering any request to reopen an account.

Prohibited conduct

Using another person’s account, payment method or identity information.
Creating or controlling accounts for another person or for the purpose of obtaining repeated offers.
Using software, scripts, bots, automated tools or technical methods intended to interfere with the website or gain an unfair advantage.
Attempting to manipulate games, results, promotions, transactions or account records.
Using the website for fraud, money laundering, unlawful activity or any purpose that breaches applicable law.
Introducing harmful code, disrupting systems, testing vulnerabilities without permission or attempting to access restricted information.
Harassing staff, other users or service providers, or submitting information that is knowingly false, abusive or misleading.

4. Website access, privacy and legal information

Availability and content

We aim to keep Casino-Mate available and accurate, but online services may be interrupted by maintenance, technical faults, telecommunications issues, security events or matters outside our reasonable control. We may suspend, change or withdraw part of the website or a service without guaranteeing uninterrupted access.

Website information is provided for general use. While reasonable care may be taken, we do not guarantee that all content will always be complete, current, error-free or suitable for your particular circumstances. You should check important transaction, game and promotion information before relying on it.

Intellectual property

The website, its design, text, graphics, software, branding and other content are protected by intellectual property rights. You may use the website only for personal and lawful purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows it.

Privacy and third parties

Personal information is handled in accordance with the applicable Privacy Policy. By using Casino-Mate, you acknowledge that information may need to be collected, checked, stored and shared with service providers where reasonably required to operate the website, process payments, prevent fraud, meet legal obligations or support responsible gambling.

The website may contain links to third-party websites, payment services or other resources. Those services operate under their own terms and privacy practices. We are not responsible for the content, availability, security or conduct of third-party services, and you should review their information before using them.

Suspension, closure and liability

We may suspend, restrict or close an account where we reasonably suspect a breach of these terms, unlawful activity, fraud, payment misuse, identity concerns, technical abuse, responsible gambling risk or another compliance issue. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes or investigations.

To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Subject to that limitation, we are not responsible for losses caused by events outside reasonable control, your breach of these terms, misuse of the website, unauthorised access caused by your failure to protect account details, or reliance on information that was not intended for your circumstances.

Complaints and applicable law

If you have a question or complaint, please use the available support or complaints process described on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You should not send unnecessary sensitive information through an unsecured channel.

These terms are intended to operate consistently with applicable Australian laws and requirements. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to apply. Your statutory rights are not affected by these terms.