Welcome Package
Up to $1,400+ 80 Free Spins
- Wagering
- 50× bonus
- Max bet
- €20 per spin/hand
- Min deposit
- $10
- Max cashout
- €5,000
Contact Casino Mate
Need help with your Casino Mate account or a gambling-related question? Email our support team at support@casinomates-aus.com. We aim to make support clear and useful, and your message will be reviewed by the appropriate team.
How to get in touch
For assistance, send an email to support@casinomates-aus.com. To help us understand your request and respond more efficiently, include the email address or username linked to your account, a short description of the issue and screenshots where relevant. Please avoid sending unnecessary sensitive information or payment details in an email.
You can contact support about matters including:
- Account access, profile details and verification questions
- Deposits, withdrawals and other payment enquiries
- Bonus terms or questions about promotional conditions
- Technical problems, errors or website access issues
- Responsible gambling requests, including help with account restrictions or other available controls
Please send your message from the email address associated with your account where possible. This can help with account security and may allow support to locate your details more quickly. If you cannot access that email address, explain the situation in your message.
Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of your request. If your question relates to an existing enquiry, reply to the same email thread where possible so the relevant information stays together.