Contact Casino-Mate

If you need help with your Casino-Mate account or have a question about our services, contact support@casinomates-aus.com. Our support team can help with common account, payment, technical and responsible gambling enquiries.

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How to get in touch

For assistance, send a message to support@casinomates-aus.com. Please use the email address linked to your account where possible, so your enquiry can be reviewed more efficiently. Include enough information for the support team to understand what has happened and what assistance you need.

Contents

Typical reasons to contact Casino-Mate support include:

Account access, profile details and verification questions
Deposits, withdrawals and other payment enquiries
Questions about bonus terms and wagering requirements
Technical problems affecting the website or your account
Responsible gambling requests, including help with account restrictions or self-exclusion

When writing to us, include your account email or username, a short description of the issue and any relevant screenshots if they help show the problem. Do not send your password or other sensitive security information by email.

Response times

Support requests are reviewed during normal support operations. You will usually receive a reply within 24 hours, although more complicated account, verification or payment matters may take longer to review. Sending complete and accurate information can help us respond more quickly.