Privacy Policy

Information we handle

When you visit or use an online casino website, information may be collected from you, your device and your interactions with the site. The information handled by Casino-Mate depends on the services you use, the account activities you complete and the legal checks that apply to online gambling services. We aim to collect information that is reasonably needed for operating the website, providing services, protecting players and meeting applicable obligations.

Contents

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information supplied when you create or manage an account. We may also record information about your responsible gambling settings, account status, requests and communications with customer support. Accurate information helps us operate an account properly and communicate with you about important service matters.

Verification documents

To help confirm identity, age, eligibility and account ownership, we may handle verification information and documents. Depending on the circumstances, this can include identity documents, proof of address, information about the source of funds or other material needed for verification and anti-fraud checks. Verification information is handled for legitimate operational, safety and compliance purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, wins, losses, account balances, payment method details and transaction history. Payment information may be processed through payment providers or other service partners. We do not suggest that every payment method is available to every player. The information recorded will depend on the payment option used and the transaction being made.

Device, usage and cookie information

When you browse or use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, referring pages, access times and interaction details. We may also use cookies and similar technologies to remember settings, support essential functions, understand website use and help protect accounts.

Why information is used

Personal information may be used for the following purposes. The specific use will depend on the information involved, the service requested and the circumstances in which it was collected.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Monitoring activity to help detect suspicious, unauthorised or prohibited conduct.
Providing customer support, responding to questions and handling complaints or requests.
Sending service messages, account notices, security alerts and other important communications.
Personalising parts of the website and remembering selected settings.
Understanding website performance, improving features and maintaining technical reliability.
Supporting responsible gambling processes, including account protections and player safety measures.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are sent, they are intended to be relevant to the preferences or permissions associated with your account. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting support@casinomates-aus.com. Withdrawing marketing consent does not necessarily stop essential service communications, such as security, account, transaction or legal notices.

Information may be used where it is needed to provide a service you have requested, to protect the website and its users, to comply with an obligation, or for another lawful and reasonable business purpose. Where consent is used as the basis for a particular activity, you may withdraw that consent as described in this Policy. Withdrawal does not affect processing that occurred before consent was withdrawn.

Sharing, security and retention

Who information may be shared with

Information may be shared with carefully selected providers that help operate an online casino service. These providers may support payment processing, identity and document verification, fraud prevention, information technology, hosting, customer support, analytics, communications, security and professional services. Providers are expected to handle information for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to meet a legal or formal request, respond to a court or government process, investigate suspected fraud or unlawful activity, protect a person from harm, enforce applicable terms, or protect the security and rights of the service. If a business activity or asset changes ownership, relevant information may be transferred as part of that change, subject to appropriate protections.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission, staff guidance and restrictions on who can view information. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use strong account credentials and avoid sharing passwords or verification codes.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy. Some account, identity, transaction, verification and communication records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to legal, security and operational requirements.

International handling

Some technology, payment, verification or support providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to use suitable providers and protect information in accordance with applicable requirements. The privacy protections in another country may differ from those in Australia.

Your choices and privacy requests

You may have rights and choices concerning the personal information held about you. These can include asking what information is held, requesting access to that information, asking for incorrect or out-of-date information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

How to make a request

For access, correction, deletion or marketing consent requests, contact support@casinomates-aus.com. Please describe your request clearly and provide enough information for the relevant account or records to be identified. We may need to take reasonable steps to confirm your identity before providing information, making changes or completing a deletion request. This helps prevent information from being disclosed to the wrong person.

A deletion request may not always result in immediate or complete removal. Certain records may need to be retained where required by law, needed to complete a transaction, relevant to security or fraud prevention, or necessary to establish, exercise or defend legal rights. If information cannot be deleted, it may be restricted or retained only for the relevant purpose where appropriate.

You can also choose whether to accept some cookies through your browser settings. Most browsers allow you to view, delete or block cookies, or to receive a notification before a cookie is placed. Blocking or deleting cookies may affect website features, account functions or the way preferences are remembered. Essential technologies may still be needed for core security and service functions.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will apply from the date it is made available. Players should review this page periodically, particularly before continuing to use the service after a material update.

If you have a privacy question, are concerned about how information has been handled, or want to exercise a data right, contact support@casinomates-aus.com. We will review the request and respond through an appropriate channel, subject to identity checks, legal requirements and any limitations that apply to the information involved.

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