Privacy Policy

Casino Mate respects the privacy of its players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the Casino Mate website, online account services, customer support channels and related gambling services. It is intended for players in Australia and should be read together with any applicable website terms, responsible gambling information and other notices shown to you when you use the service.

By visiting the website or using an account, you acknowledge that information may be collected and used for the purposes described in this policy. Some information is needed to provide the service, while other information helps Casino Mate maintain security, meet legal and regulatory responsibilities, improve the website and communicate with players. Where consent is required, you may be asked to provide it separately.

This policy may be updated from time to time to reflect changes to the website, our services, privacy practices or legal requirements. The latest version will be made available on this page. Players should review the policy occasionally so they remain aware of how information is handled. If a change has a significant effect on the way personal information is used, additional notice may be provided where appropriate.

The information handled by an online casino site can vary depending on how a player uses the service. Casino Mate may collect information that players provide directly, information created through account activity and technical information received from the device or browser used to access the website.

Account and contact information

This may include details such as a player’s name, date of birth, residential information, username, contact details and account preferences. Such information may be used to create and administer an account, provide customer support, communicate important service messages, process requests and help ensure that the service is used by the correct person.

Identity and verification information

To verify identity, age, eligibility or account ownership, Casino Mate may request identity documents and related information. This can include documents supplied during verification and information needed to assess whether an account meets applicable requirements. Verification information may also be used for anti-fraud, anti-money-laundering, security and responsible gambling checks.

Payment and transaction records

Casino Mate may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment details are used to process transactions, investigate payment issues, prevent misuse, identify unusual activity, maintain accurate account records and meet financial and legal obligations. Where payment processing is provided by another service provider, that provider may handle information under its own privacy terms.

Device, usage and cookie data

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, login activity and information about how you interact with the website. This information can help keep accounts secure, identify technical problems, understand website performance and improve the player experience.

Reasons for using information

• To open, maintain and administer a player account.
• To provide gambling, payment and customer support services.
• To verify identity, age, account ownership and eligibility.
• To conduct security, anti-fraud and responsible gambling checks.
• To process deposits, withdrawals and other account transactions.
• To meet legal, compliance, record-keeping and reporting obligations.
• To respond to questions, complaints, technical requests and data rights requests.
• To analyse and improve the website, services, features and communications.
• To send service-related messages and, where permitted and agreed, marketing communications.

Cookies and similar technologies

Casino Mate may use cookies and similar technologies to make the website work, remember settings, support account functions, maintain security and understand website usage. Some cookies are necessary for core features, while others may assist with analytics, preferences or communications. The information collected through these technologies may include device, browser and activity details rather than information that directly identifies you.

You can manage or restrict cookies through your browser settings. Depending on your choices, some website functions may not operate correctly or certain preferences may not be remembered. Browser controls do not always remove information that has already been collected, so you should also use any privacy choices made available through the website where relevant.

When information may be shared

Personal information may be shared where it is reasonably necessary to operate the service, protect players and meet legal responsibilities. This may include sharing with payment providers, identity and verification providers, technology suppliers, customer support providers, security services, professional advisers and other service providers that assist with website operations. These parties should only receive information relevant to the services they provide and may be subject to confidentiality or security obligations.

Information may also be disclosed where required or permitted by law, for example in response to a valid legal request, to protect the rights or safety of players or the service, to investigate suspected fraud or unlawful activity, or to help resolve a dispute. Casino Mate does not intend to use personal information for unrelated purposes without a lawful basis or appropriate notice.

Security and storage

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, monitoring, secure systems and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled by another provider, appropriate arrangements may be used to support its security and lawful handling.

Players may have rights in relation to the personal information held about them. These rights can depend on the nature of the request, the information involved and applicable legal requirements. Casino Mate will take reasonable steps to consider and respond to valid requests, and may need to verify your identity before providing information or making changes.

How to exercise your rights

To make a privacy or data request, contact support@casinomates-aus.com. In your message, explain what you are requesting and provide enough information for your account or identity to be located. For your protection, additional information may be requested to confirm that the request comes from the relevant player.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. Service and account messages may still be sent when needed to operate your account or provide important information.

A deletion request may not be able to be completed immediately or in full. Some records must be kept for a period required by law even after an account is closed. Information may also need to be retained to complete a transaction, investigate suspected fraud, resolve a complaint, establish or defend a legal claim, maintain security or meet other legitimate obligations. Where information cannot be deleted, access may be restricted or the information may be retained only for the required purpose.

If you believe your personal information has been handled incorrectly, you can contact support@casinomates-aus.com so the concern can be reviewed. Providing clear details about the issue will help with the assessment and response.

Closing an account does not automatically remove every record connected with it. Account, verification, transaction, security and support records may continue to be stored where needed for legal, compliance, fraud prevention, dispute resolution, financial reconciliation or other legitimate purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Players should keep their personal information accurate and notify Casino Mate if important account details change. You should also avoid sending unnecessary sensitive information through public channels. Casino Mate may use reasonable measures to confirm requests and protect account information from unauthorised disclosure.

This policy describes general privacy practices and does not override any right or protection that applies under Australian privacy law. If you have questions about this policy, how your information is handled, or how to exercise your data rights, contact support@casinomates-aus.com.