Casino-Mate Betting Rules

Casino-Mate provides betting and gaming services in accordance with the requirements that apply to its operations and the location of the player. Services may not be available in every jurisdiction. You are responsible for checking that online gambling is lawful where you live and for complying with all applicable laws and regulations. If you are not permitted to use an online betting service, you must not create an account or place a wager.

You must be at least the minimum legal age required in your jurisdiction. Casino-Mate may request information or documents to verify your age, identity, address, payment method or eligibility. An account may be restricted, suspended or closed while checks are being completed. No person may use another person’s account, allow another person to use their account or provide false, incomplete or misleading information.

Each player should hold only one personal account unless Casino-Mate has expressly approved an additional account. Multiple accounts, duplicate registrations or accounts created to obtain an unfair advantage may be reviewed. Where an account is linked to another account, device, payment method or activity, Casino-Mate may take appropriate action under its general terms.

• You must keep your login details confidential and notify Casino-Mate if you believe your account has been accessed without permission.
• You must provide accurate and current information and update it when circumstances change.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not use software, automated tools, bots or other methods intended to interfere with the website or gain an unfair advantage.
• You must not place wagers on behalf of another person or transfer account access to another person.

Casino-Mate may refuse, limit, cancel or review a wager where this is necessary for security, compliance, technical or operational reasons. Any action taken will be handled in accordance with the applicable terms and relevant requirements.

Wagers are settled using the official result or outcome selected for the relevant market. The meaning of a winning, losing, void or cancelled wager may vary according to the product and the market rules displayed when the wager is placed. You should read those rules before confirming a bet, particularly for live betting, player or team markets, special markets and bets involving postponed or abandoned events.

Where an event is postponed, abandoned, interrupted, rescheduled or completed under unusual circumstances, the wager will be settled according to the rules for that market. Some wagers may remain open until an official result is available, while others may be voided. A change to the event date or venue does not automatically produce the same result for every market.

If a selection does not take part, a participant is withdrawn, a game is not completed or an event is materially changed, the relevant product rules will determine whether the wager stands, is adjusted or is cancelled. Different components of a multiple wager may be treated differently depending on the applicable rules.

Voided or cancelled wagers

A wager may be voided or cancelled where it was accepted in error, affected by a technical failure, placed after a market should have been suspended, connected with prohibited activity or subject to an obvious error. If a wager is voided, the stake is generally returned unless another outcome is required by the relevant market rules or applicable terms.

Settlement information may be corrected if a result is initially reported incorrectly or later amended by the recognised source used for that market. Casino-Mate may adjust account records to reflect the correct settlement. Players should review their account history and raise any suspected error promptly.

Cash out and in-play betting

Where available, cash out is an optional feature that may allow a player to settle a wager before the relevant event or game is complete. Cash out offers are not guaranteed, can change or disappear, and may be unavailable during suspensions, delays or technical interruptions. A cash out is complete only when the transaction is confirmed by the system.

In-play betting carries additional risks because event information and market prices can change quickly. Broadcasts, streams and website displays may be delayed. You remain responsible for checking the bet details and accepting that a wager may be processed using information that is not shown instantly on your screen.

Casino-Mate expects all players to use the service fairly and respectfully. Suspicious betting patterns, collusion, manipulation, misuse of promotions, identity concerns or other unusual activity may be investigated. During a review, access to some or all services may be restricted. Where an investigation identifies a breach of these rules or applicable terms, action may include cancellation of wagers, removal of access or closure of the account, subject to applicable requirements.

Raising a complaint

If you are dissatisfied with a wager, settlement, account decision or transaction, you should first use the support option provided on the Casino-Mate website. Complaints are reviewed using the information available, including account records, system logs, market information and relevant product rules. You may be asked to provide additional information to confirm the issue or your identity.

A complaint should be made as soon as reasonably possible. Casino-Mate may not be able to review matters fully where records are unavailable, information is incomplete or a significant period has passed. The outcome of a review will be communicated through the available account or support channel, subject to privacy and security requirements.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only wager money you can afford to lose and never chase losses. Set a budget before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement.

• Set personal deposit, stake or session limits where these tools are available.
• Use account activity information to monitor how much time and money you spend.
• Do not borrow money, sell possessions or use essential household funds to gamble.
• Consider taking a break or requesting account restrictions if gambling is no longer enjoyable.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Players who feel they may be losing control should stop playing and use the responsible gambling tools or support information made available on the website. Account closure or self-exclusion requests should be made through the available support channel. These Betting Rules should be read with the latest Casino-Mate Terms and Conditions, because the terms and product rules may be updated from time to time.