Responsible Gaming

Gambling involves risk, and every bet can result in a loss. There is no guaranteed way to win, and past results do not predict future outcomes. Games are based on chance or other uncertain results, so strategies cannot remove the risk of losing money. You should only gamble with money you can afford to lose after your essential expenses have been paid.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Do not use rent, mortgage payments, bills, savings, credit intended for essential purchases or money needed by your family. Never borrow money to gamble, and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover from a difficult financial situation.

Practical habits for safer gambling

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses by increasing your stakes or continuing for longer.
• Do not assume a win is due because you have experienced a losing run.
• Avoid gambling as a response to stress, loneliness, boredom or financial pressure.
• Keep your account details secure and do not allow other people to use your account.
• Review your gambling activity regularly so you remain aware of how much time and money you spend.

A win is not a reason to increase your normal budget, and a loss is not a reason to continue playing. If you find that it is difficult to follow your own limits, stopping altogether and seeking support may be the safest choice.

Casino-Mate may provide account and play-management tools designed to help you control your gambling. Depending on the services available to you, these tools may include deposit limits, spending limits, session or time reminders, activity information, temporary breaks and self-exclusion. Availability and operation can vary, so check the options shown in your account and read any instructions before using them.

Limits and breaks

A limit works best when it is set before gambling begins. Choose an amount and period that reflects your personal budget, not the result you hope to achieve. Once a limit has been reached, do not attempt to work around it by using another payment method, opening another account or asking someone else to gamble on your behalf.

A temporary break can help you step away and reconsider your gambling. During a break, do not create another account or use another person’s account to continue gambling. If a short break does not feel sufficient, consider a longer break or self-exclusion. Self-exclusion is a stronger measure intended for people who want to stop gambling for a defined period or indefinitely, where that option is available.

If you want to stop

You can request a break or self-exclusion through the account or support options made available by Casino-Mate. When making a request, provide clear information about whether you want a temporary break or to stop for a longer period. A self-exclusion request should be taken seriously, and you should not attempt to bypass it. If you share devices or payment access with another person, consider practical steps to reduce access to gambling services and related funds.

You remain responsible for managing your gambling decisions and finances. Account tools are helpful safeguards, but they should not replace professional advice or support. If you are concerned about your gambling, using a support service and discussing the situation with someone you trust can provide additional protection.