Casino Mate Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Casino Mate. They apply whenever you visit the website, create or use an account, access games, claim an offer, make a deposit, request a withdrawal or use any other service made available through the website. By using Casino Mate, you confirm that you have read, understood and accepted these terms, together with any additional terms displayed for a particular game, promotion or service.

If you do not agree with these terms, you must not use the website or its services. We may publish additional rules, game instructions, promotional conditions and notices from time to time. Those rules form part of these terms where they apply to the relevant activity. If there is an inconsistency, the specific terms for a game or promotion may apply to that game or promotion.

You are responsible for reading the current version of these terms before using Casino Mate. We may update, replace or amend these terms when reasonably necessary, including to reflect changes to the website, services, technology or applicable law. The updated version will apply from the date it is published, unless a different effective date is stated. If you continue to use the website after an update, this may indicate your acceptance of the revised terms.

Casino Mate is intended for people who are legally permitted to access online gambling services in their location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to check whether online gambling is lawful where you are located. You must not use the website if doing so would breach any law, restriction or requirement that applies to you.

You may be required to register an account before using certain services. Information supplied during registration and at any later stage must be accurate, complete and kept up to date. We may ask for information or documents to verify your identity, age, location, payment method or source of funds. An account may remain restricted until requested checks are completed.

You must keep your login details secure and must not allow another person to use your account. You are responsible for activity carried out through your account unless you have promptly notified us of suspected unauthorised access. You must not create an account on behalf of another person, operate multiple accounts where this is not permitted, or transfer, sell or share an account.

• You must use your own details and an approved payment method held in your name.
• You must notify us if information associated with your account changes.
• You must not use the website for fraud, money laundering, abuse, unlawful activity or any improper purpose.
• You must not use software, devices or techniques intended to interfere with games, security or the normal operation of the website.
• You must not permit a person who is underage or otherwise ineligible to access your account.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity presents a security or compliance risk, or continued access is not appropriate. Where permitted by law, we may also withhold or review transactions connected with suspected fraud, collusion or other unlawful conduct.

Games available through Casino Mate are subject to their displayed rules, features and outcomes. You should review the relevant game information before playing. A game entry, wager or other transaction may be treated as accepted when it is recorded by the website. If a technical error, system fault or similar issue affects a game or transaction, we may take reasonable steps to correct the error and may cancel or review affected activity where permitted by applicable law.

You must only deposit funds that you are authorised to use and can afford to lose. Payment methods may be subject to eligibility checks, processing rules, minimum or maximum amounts and other conditions shown on the website. We may refuse, delay or reverse a transaction where required for security, verification, payment processing or legal compliance.

Withdrawal requests may be subject to account verification, payment checks, wagering requirements connected with a promotion and other applicable conditions. Funds may generally be returned using an approved method associated with the account. We may ask for additional information before processing a withdrawal. Processing times can depend on the payment provider, verification requirements and circumstances of the request, so any displayed estimate should not be treated as a guarantee.

You are responsible for checking transaction details before confirming them. Except where required by law, completed transactions may not be cancelled or reversed at your request. You should promptly report any transaction that you do not recognise or believe to be incorrect.

Promotions and bonuses

Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, contribution rules, game restrictions, maximum values, wagering conditions and withdrawal conditions. You should read the relevant offer terms before accepting or using a promotion. We may withdraw or amend an offer where permitted, including if an error has occurred or the offer has been used improperly.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with funds you can afford to lose, set a budget before you begin and take regular breaks. You should not gamble when upset, under the influence of alcohol or other substances, or when gambling is affecting your relationships, work, study or financial wellbeing.

Casino Mate may provide tools and support features designed to help you manage your play. These may include deposit limits, activity reminders, time or loss controls, account breaks and self-exclusion. Availability and operation may depend on the service and your location. If you request a restriction or self-exclusion, you must not attempt to bypass it by opening another account or using another person’s account.

If gambling no longer feels enjoyable or is becoming difficult to control, stop playing and seek independent support. You can also ask us about the responsible gambling options available through the website. We may apply additional restrictions or take other appropriate steps where we identify signs of risky or harmful gambling.

You must use Casino Mate respectfully and lawfully. You must not harass staff or other users, submit misleading information, upload harmful material, attempt to gain unauthorised access, or interfere with the website, its networks or security controls. You must not use the website to distribute spam, malware or content that infringes another person’s rights.

The website, including its text, graphics, logos, software, design and other content, is owned by or used with permission by Casino Mate or its relevant providers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, sell, reverse engineer or commercially exploit website content without permission, except where a right cannot lawfully be excluded.

We aim to keep website information accurate and available, but we do not guarantee that the website, games or services will always be uninterrupted, error-free, secure or available on every device. Access may be suspended for maintenance, updates, security reasons, technical issues or circumstances outside our reasonable control.

To the extent permitted by law, Casino Mate is not responsible for loss or damage caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, payment provider issues, telecommunications failures or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using Casino Mate, you acknowledge that your information may be handled in accordance with that policy and applicable privacy requirements. You should read the Privacy Policy before registering or providing personal information.

Questions, complaints and applicable law

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue.

These terms are intended to operate consistently with applicable Australian laws and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

If your account is closed or these terms end, provisions concerning outstanding transactions, account security, intellectual property, privacy, liability, disputes and any other provision intended to continue will remain effective. The current version of these Terms & Conditions should be reviewed whenever you use Casino Mate.