Betting Rules

Casino Mate aims to provide a clear and consistent betting experience. These rules apply to bets placed through the website, mobile site or any other approved channel made available to eligible customers. Additional rules may apply to particular sports, competitions, casino products, promotions, bet types or payment methods. Where a product-specific rule differs from a general rule, the product-specific rule will normally apply to that product.

You must be legally permitted to use betting services in the place where you are located. Customers in Australia should check the laws that apply in their state or territory and must not use the service if online gambling is unlawful for them. You must also meet any applicable minimum age requirement and complete identity, age, location or verification checks when requested. An account may be restricted, suspended or closed where eligibility cannot be established.

• You must provide information that is accurate, current and complete when registering and whenever information changes.
• You must keep your login details secure and must not allow another person to use your account.
• You may only hold and use an account in your own name unless the site expressly permits otherwise.
• You must not place bets for another person, use another person's payment method without permission, or permit another person to fund or operate your account.
• You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other improper purpose.
• You must comply with all account, payment, verification and responsible gambling requirements that apply to your use of the service.

Casino Mate may carry out checks before accepting bets, processing withdrawals or continuing to provide services. These checks may involve identity, age, payment ownership, account activity, location or other information reasonably required for compliance and security. The service may be limited while a check is in progress.

Before submitting a bet, you are responsible for reviewing the selection, market, odds, stake, potential return and any applicable conditions. A bet is not accepted merely because it has been entered on a bet slip or submitted from your device. A bet is accepted only when it is recorded as accepted in your account or otherwise confirmed by the service.

You should check your account and bet history after each transaction. Keep any confirmation or reference shown for your records. If a bet appears to have been submitted incorrectly, is missing from your history or displays information that does not match your intention, do not place another bet until the issue has been reviewed.

1. Select the relevant sport, event, game, market or product.
2. Review the available selection and displayed odds or terms.
3. Enter the amount you wish to stake and check the total before submission.
4. Confirm that your account balance and payment method are suitable for the transaction.
5. Submit the bet only after checking all details carefully.
6. Wait for the acceptance message and confirm the bet in your account history.

Casino Mate may refuse, cancel or limit a bet before acceptance. This may occur because of technical issues, a market being closed, a price being unavailable, a suspected error, a breach of the rules, a verification issue or a legal or compliance requirement. Displayed odds and information may change before a bet is accepted. The odds or terms applying to an accepted bet will be those recorded with that bet, subject to the rules covering obvious errors, void events and other settlement matters.

You are responsible for ensuring that you have sufficient cleared funds and that the stake entered is correct. A submitted bet cannot necessarily be changed, cancelled or withdrawn. Any available cash-out, cancellation or editing feature is subject to its own conditions and may not be available for every bet, market or situation.

Markets are offered subject to availability and may be suspended or removed at any time. Suspension can occur when an event is in progress, when important information is pending, when the market is being reviewed or when technical or operational circumstances require it. Bets submitted while a market is suspended may not be accepted.

Odds are displayed in the format shown on the relevant bet slip or product page. Unless a specific rule says otherwise, the odds available at acceptance determine the calculation of any return. A return may be made up of the original stake and any winnings, depending on the product and the terms that apply. The displayed potential return is an estimate until the bet is accepted and the relevant result is confirmed.

Results and official information

Bets are settled using the result or outcome recognised under the applicable market rules. This may be based on an official governing body, event organiser, competition authority, data provider or other source identified for the product. Where no specific source is identified, settlement will be based on information reasonably used for that market. Results may take time to be confirmed, particularly where an event is subject to review, appeal or official correction.

Postponed, abandoned and changed events

Special rules may apply when an event is postponed, abandoned, interrupted, rescheduled or changed. Depending on the product and market, a bet may remain open, be settled using a later result, or be declared void. Individual selections in a multiple bet may be treated differently from the multiple as a whole. You should read the rules displayed for the relevant market before placing a bet.

Errors, irregularities and void bets

If an obvious pricing, description, timing or settlement error occurs, Casino Mate may correct the error and apply the terms that would reasonably have applied without the error. A bet may be voided where it was accepted because of a technical fault, incorrect information, an unavailable market or another circumstance covered by the applicable rules. If a bet is void, the stake will generally be returned unless a different outcome is required by the relevant product rules or law.

Bets may also be reviewed where there is evidence of collusion, manipulation, suspicious activity, misuse of a promotion or another breach of the Terms and Conditions. Any action taken will be handled in accordance with the applicable rules and legal obligations.

Balances and withdrawals

Your account balance should be used only for lawful betting activity connected with your own account. Deposits and withdrawals are subject to payment processing, verification, security and any limits or conditions displayed at the time. A withdrawal may be delayed while account or transaction checks are completed. Funds may not be available for withdrawal if they are connected with a reversed payment, an unresolved chargeback, an incorrect credit or a suspected breach of the rules.

Disputes and corrections

If you believe that a bet has been recorded, settled or paid incorrectly, review the bet details first and raise the issue through the available support or complaints process. Include the relevant bet reference, date, market and a clear explanation of the issue. Casino Mate may review account records, transaction data, event information and technical logs when investigating a dispute. An account balance or settlement may be corrected if a genuine error is identified.

Complaints should be made as soon as reasonably possible. The outcome of a review will be based on the applicable rules, the information available and any relevant official result. Nothing in these rules removes rights or protections that cannot lawfully be excluded.

Responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never stake more than you can afford to lose. Do not chase losses, borrow money to bet, or bet when affected by alcohol, drugs, stress or strong emotions. Take regular breaks and keep track of the time and money you spend.

• Set personal deposit, spend or session limits where these tools are available.
• Use time-outs or self-exclusion if betting is no longer enjoyable or is becoming difficult to control.
• Ask for help if your betting affects your finances, relationships, work, study or wellbeing.
• Do not ask another person to place bets for you while you are taking a break or using self-exclusion.
• Read the Responsible Gambling information before opening or continuing to use an account.

Casino Mate may apply restrictions, refuse bets or take other responsible gambling measures where appropriate. If you are concerned about your gambling, stop using the service and seek independent support from an appropriate Australian gambling-help service or health professional.